How can I pay for an order
You can pay with E-Transfer — please use discreet names on statements for privacy
Who can purchase products
Residents of Canada that are ages 18+ can purchase products
How are packages shipped
All orders are shipped via Purolator or UPS
Can you rely on our product quality
We believe in offering our customers the best possible products and services. If we personally wouldn’t use the products, we won’t sell them. That’s why we only offer the highest quality of products from the best and most reputable sources.
How long does shipping take
- Once an order is placed and we have received the payment, we will start processing it. Processing will take place the day after.
- All packages are shipped Express Post, which can take up to 2-5 business days for delivery to most major cities. If you live in a rural area, it may take a day or so longer.
- While we strive to meet our stated delivery timelines, delays may occasionally occur due to:
- Weather conditions
- Courier operational issues
- Rural or remote delivery zones
Tracking number
A tracking number will be sent via email once your order is shipped. You can monitor your package on the courier’s website using this number.
Please note: To view your order status and tracking number, you must register and log into your account. Guest checkout does not provide access to order details or tracking history.
Tracking number has not updated
It may take up to 24 hours for Canada Post to update their system with the tracking number – If after 48 hours the tracking does not work, please do not hesitate to contact support
Order Issues & Support
If you experience any issues with your delivery—such as a lost, delayed, or damaged package—please reach out to our support team. We’re committed to ensuring your satisfaction.
What is the cost of shipping
- Orders over $120 are shipped free! There is a $15 flat rate for orders under this amount.
- Subtotal must be $120+ after the use of any coupons or discounts.
Packaging appearance
Packaging will come in a plain box or mailing envelope with no markings indicating the content. – Fully discreet